Refund Policy

We want our customers to be satisfied with our services. This Refund Policy explains when refunds may be issued.

1. Eligible Refunds

Refunds may be provided if:

• We cannot complete the order
• There is a major technical issue

2. Non-Refundable Situations

Refunds will not be provided if:

• The order has already been delivered
• The customer changes their mind
• The customer provides incorrect informationn
• The customer does not respond

3. Revisions Instead of Refunds

If you are not satisfied with the result, we recommend revisions instead of refunds.
We will work with you to improve the floor plan.

4. Refund Process

To request a refund, please get in touch with us with:

• Order ID
• Reason for refund

Refunds will be processed within a reasonable time.

5. Payment Fees

Transaction fees from payment providers may not be refundable.

6. Contact

For refund requests, contact:

Email: madori@tanomo.co.jp